Legal
Refund Policy
We'd much rather fix the problem than refund you. But if we can't make it work, we'll be fair about it.
Last updated: November 2, 2026
When we'll refund you
If the service doesn't work on your device and our support team can't get it working after trying in good faith, contact us and we'll review a refund. Please reach out soon after you order, because refund requests made long after activation are much harder to assess.
When we can't refund
- You changed your mind after the service was activated and working.
- A specific channel was removed by its broadcaster. Line-ups change, and we can't promise any single channel.
- The problem is caused by your internet connection or an unsupported device, and you haven't let us help.
- The account was shared beyond its device limit or resold without a reseller agreement.
How to ask for a refund
Message us on WhatsApp with your order email, the device you're using, and a short description or screenshot of the problem. Approved refunds go back to the original payment method.